Episode Details
Back to EpisodesFrederic Lamarche, Founder and Managing Director, ASConsulting. How important is service and customer experience in African aviation?
Season 1
Episode 33
Published 7 years, 5 months ago
Description
This episode was recorded on location in Rabat, Morocco on the sidelines of the AFRAA 50th AGA.
Frederic and I discuss how there is a need for adaptation when entering or operating in the African market and how customer experience differentiation can make the difference for African airlines, without it costing a fortune.