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EP 194 - CX Thought Leader on Product Value of Customer Experience
Published 4 years, 5 months ago
Description
Good customer experience or CX spans across the entire customer journey. To do that, a product leader needs to try to bring together the technology side and the human side. How can product managers utilize CX at every part of product iteration? CX thought leader Lorraine Schumacher shares how CX adds value to product teams and listening to customer voice brings success.