Episode Details

In this episode of Ignoring the Rules, Wayne Robertson explores one of the most important—yet often overlooked—aspects of leadership: how managers respond to the decisions their teams make.

Too often, leaders focus only on outcomes. But great leadership is about more than results—it’s about recognizing and celebrating the thinking, creativity, and courage that drive good decisions. When managers shine a spotlight on team members who make smart choices, they motivate the entire team, boost morale, and encourage more of the same behavior.

On the flip side, not every decision will hit the mark. Mistakes happen, and they should happen. They’re signs of growth, experimentation, and innovation. The difference between a thriving team and a failing one often lies in how leaders handle those moments. Do they punish and discourage—or do they turn missteps into valuable lessons?