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How Sleep Number is Driving Loyalty With Health and Wellness Content
Published 5 years, 1 month ago
Description
In this episode of Women in Retail Talks, Women in Retail Leadership Circle Senior Content Strategist Ashley Chiaradio interviews Lisa Erickson, senior director of customer relationship management and loyalty at Sleep Number, the mattress company that's been transforming the sleep industry since 1987. Listen in as Erickson discusses how the company's loyalty program drives its repeat and referral business, why exclusive health content drove the loyalty program during the COVID-19 pandemic, and what the sleep brand has planned for 2021 around health and wellness.