Episode Details

00:00:00 - Introduction and Greetings

00:01:35 - Credit Card Changes for Travelers

00:20:21 - The New Amex Platinum Card

00:55:15 - The CSR vs. Amex Platinum

01:16:00 - A CSR Fix? Maybe?

01:25:13 - Measuring a Card Refresh

01:44:30 - Positive Refresh Criteria

02:04:20 - Card Refresh Strategies

02:14:04 - Keep, Cancel, Acquire | CSR and Platinum

02:29:00 - Final Thoughts and Membership Highlights