Episode 328
The Doers Nepal – Nepal’s Longest Running Business Podcast
Most of us think e-commerce is simple: click Buy Now, wait a few days, and the package arrives. But what really happens in between? And what secrets does Daraz keep hidden behind its logistics engine?
In this conversation, Santosh Bista, Chief Logistics Officer (CLO) at Daraz Nepal, reveals untold truths about how Nepal’s biggest e-commerce player actually works:
-What really happens after you hit “Buy Now”
-Why Daraz separates good customers from bad ones
-How every return is a loss, and how Daraz manages it
-The strategy behind paying 3PL partners 30–40% more than internal costs
-Why Daraz flipped logistics from a cost burden into a profit-making business
-How 60–70% of deliveries already run on electric vehicles
-The big opportunity: Can Nepal really become a logistics hub between India and China?
Whether you are a student, founder, or dreamer curious about Nepal’s e-commerce future, this episode will change how you see logistics, innovation, and growth.
👥 Guest
Santosh Bista, Chief Logistics Officer | Daraz Nepal
LinkedIn: https://www.linkedin.com/in/santosh-bista/
Timestamps
0:00 EP 281
1:50 What after clicking “Buy Now”
8:00Food Delivery logistic Vs Daraz Logistic
13:40 Need for point to point delivery/ Quick Commerce
24:15 Daraz Express as a separate body
30:09 Point to point delivery in Daraz
40:25 Profiling of Customer in Daraz
55:15 Third party logistics partner of Daraz
1:05:05 Daraz is losing money for building ecosystem
1:17:25 Metrics used by Daraz
1:23:35 Innovation and plug ins around Daraz
1:31:55 How to identify problems to come up with ideas?
1:37:35 Nepal Connecting India and China
1:53:20 Concepts of warehouses and needs of improvement
2:05:25 From engineering to Daraz
2:10:05 Sustainability in Daraz and Renewable energy
2:16:05 Intrapreneurs growing inside Company
Want to join us live in the studio as an audience member?
Fill out this form: https://forms.gle/xZi8yptyoxkkc6aa8
✉ Reach out to us at partners@doersnepal.com
🎧 Listen on audio platforms:
https://thedoersnepal.podbean.com/e/why-the-ceo-of-kantipur-resigned-at-his-peak-ep-277/
🎤 Host: Anup Ghimire
Founder of Doers Nepal
LinkedIn: https://www.linkedin.com/in/anup-ghimire-9366aa5a
📲 Follow The Doers Nepal:
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🎬 Production Partner: Viewfinders Production
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#TheDoersNepal #DarazNepal #EcommerceNepal #NepalBusiness #Logistics #NepalEconomy #StartupNepal #GetInspired
Published on 1 month, 2 weeks ago
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