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Season 3 Ep 55: ASKED AND ANSWERED - I am losing leads. What am I doing wrong?

Season 3 Ep 55: ASKED AND ANSWERED - I am losing leads. What am I doing wrong?

Season 3 Episode 55 Published 7 months ago
Description

Liz is going solo again and giving you her expertise into the art of handling new lead calls with intention and strategy. Liz handles our discovery calls at In Detail and we do a great job at converting our prospective clients because it is not about rattling off your services or rushing into pricing—it’s about active listening. By asking the right questions, paying attention to tone and word choice, and guiding the conversation toward clarity, designers can uncover what a client really needs. We give practical tips (NOT SCRIPTS) for structuring calls, following up effectively, and positioning yourself as both relatable and professional so that your leads naturally progress into paid consultations.

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Cheryl Clendenon is the host of The Damn Good Designer Podcast and an award-winning interior designer, writer, and business coach with 26 years of full-time industry experience. With a prior career in media and radio sales, she brings a rare blend of creative thinking and business acumen to the design world. Cheryl was named KBB Person of the Year in 2021, is a nationally published industry voice with a monthly column in Home Accents Today, and regularly speaks on pricing, scope, process, and profitability. Known for her fast pace, con

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