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Episode 306 - Gary Noesner┃FBI Chief Crisis Negotiator Shares Tense Stories and Techniques
Season 1 Episode 306
GARY'S WEBSITE:
https://www.garynoesner.com/
GARY'S BOOK:
https://www.garynoesner.com/buy-stalling-for-time
In this episode, Shawn Moore interviews Gary Noesner, a retired FBI negotiator, who shares insights from his extensive career in crisis negotiation. They discuss the evolution of negotiation techniques, the importance of active listening, and how building trust can lead to successful outcomes in both high-stakes situations and everyday interactions.
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Chapters
00:00:00 Introduction to Crisis Negotiation
00:02:52 Gary Noesner's Background and Career
00:06:04 Evolution of Negotiation Techniques
00:08:51 The Importance of Active Listening
00:11:43 Building Trust in Negotiations
00:14:53 Calmness in High-Pressure Situations
00:17:58 Strategies for Effective Negotiation
00:20:45 Applying Negotiation Skills in Everyday Life
00:22:41 Building Relationships in Negotiation
00:24:33 Understanding Needs Beyond Price
00:26:26 The Importance of Listening
00:29:59 Handling Customer Concerns
00:36:27 The Art of Apologizing and Making Amends
00:37:34 Insights from a Negotiation Expert
00:40:55 Advice for Future Generations
Published on 3 days, 4 hours ago