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253 - The AI Vendor Checklist Every HR Leader Needs: Pilar Muner (VP of People & Talent, ChartHop)
Description
Pilar Muner, VP of People & Talent at ChartHop, joined us on The Modern People Leader.
We covered:
- Why fractional work isn’t always the burnout cure-all it’s made out to be
-How ChartHop is using AI to power HR workflows in-house
- The AI vendor checklist every HR leader needs — what to ask, what to watch for, and how to cut through the hype
If you’re evaluating AI tools for your people team, this episode will give you a practical lens on security, data integrity, and what to prioritize in vendor selection.
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(10:56) Pilar’s Journey: From law aspirations to falling into HR
(13:07) Career Philosophy: “Just say yes” and the path through early-stage companies
(15:07) Why Pilar Went Fractional: A health-focused shift, not burnout
(17:18) Accidental Fractional Life: A few lucky client handoffs snowball
(18:46) Is Fractional Less Stressful? The importance of boundaries
(20:45) HR for HR: Why burnout doesn’t disappear without behavior change
(23:39) Boundary setting and designing your own career
(25:09) ChartHop Time: The magic of internal and external facing people ops
(26:37) Product Deep Dive: ChartHop’s back-end data architecture explained
(28:36) Why ChartHop is Built for AI from the Ground Up
(30:30) Empathy in HR Tech: ChartHop’s internal culture surprises
(32:27) ChartHop for Builders: Why it clicks for HR innovators
(35:42) Pilar’s AI Takeaways: Sophisticated people analytics—even at 25 people
(37:22) AI + HR Data: Beyond dashboards into contextual intelligence
(39:30) The Risks of Uploading Data to Public LLMs
(41:47) What ChartHop Does to Keep Client Data Secure
(44:51) Questions HR Leaders Should Ask AI Vendors
(47:21) Is HR Ready for AI? Why sitting on the sidelines isn’t safe
(49:08) Use Case Example: AI-powered performance review feedback
(51:09) Human Judgment Still Required: Don’t rely solely on AI
(52:52) The Importance of Judicious AI Prompts in HR
(53:19) ChartHop’s View on AI Front Doors & Model Context Protocols
(55:37) Internal Testing: ChartHop dogfoods its own platform with Salesforce, NetSuite, and Gong
(58:38) Favorite Use Case: Performance reviews written with AI accuracy
(01:02:21) Engagement Survey in 3 Hours Instead of 50
(01:04:46) ChartHop Use Cases: The AI-powered HRBP assistant
(01:07:09) Treating AI like your own HRBP: Macro-level strategy
(01:11:38) GenAI as HR for HR: Scenario planning and internal insights
(01:15:04) Weekly Check-Ins: AI helps prioritize which employees need attention
(01:16:13) Rapid Fire: Pilar’s one big takeaway—just try
(01:18:22) Superpower Nickname: The Force or The Inspirer
(01:20:12) Strategy to Steal: Zapier’s AI-first approach
(01:21:54) Shoutouts: 5 emerging HR leaders you should know
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