Episode Details

This discusses strategic growth approaches through two distinct case studies.

The first highlights how Mitsui Sumitomo Insurance's CX Design Department adopted a "Think Big, Start Small" methodology, initiating with quick-win digital marketing to build internal trust before expanding into long-term, broader marketing initiatives. The second case examines Yurakucho Kakida, a sushi restaurant that started small with a unique approach, utilizing social media for customer acquisition, focusing on their key strengths, and strategically delegating tasks to experts, achieving significant growth.

Both examples underscore the importance of measured beginnings and clear strategic focus to achieve ambitious goals.