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#142 | Why Staying Close to Customers Is the CEO’s Job, Not Just Sales
Description
The flashy startup story gets all the attention—but what about the businesses built to last?
In this episode of The H-Files, I sit down with Tim Emo, President of Vernacare North America, to unpack what sustainable, long-term business growth actually looks like in MedTech and healthcare. No gimmicks, no hype—just honest lessons on how to scale without burning out your team, wrecking your systems, or losing your mission along the way.
You’ll learn how to:
- Scale your business without sacrificing people, process, or purpose
- Identify real momentum (not just busy movement) through the right metrics
- Make strategic hires—even when it means making tough decisions
- Stay close to the customer as a CEO or founder, not just through the sales team
- Think long-term in an industry that often rewards short-term visibility
If you're a clinician-founder, MedTech entrepreneur, or healthcare leader building something built to last, this episode gives you a clear lens into what smart growth actually requires.
📺 Watch on Youtube: https://youtu.be/S25S-rqkvQI
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