Episode Details
Back to Episodes2161: The Future of AI Call Center Management Is Here Right Now
Episode 2161
Published 11 months, 1 week ago
Description
AI call center technology just got 30-50x smarter. Balto CEO Mark Bernstein reveals how their real-time AI coaching transforms call center reps into closers while they're talking to customers. Unlike voice bots that make people hang up, this human-in-the-loop system provides instant answers, automated note-taking, and edge case solutions. Starting at $20K for 15 seats - the future of call centers is here.