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TCF1047: Why You're Missing Out on Client Reviews
Most contractors lose thousands of dollars because they coast at the finish line. The job looks great, the check is in hand… but you forget to close it out like a pro—and that’s where your referrals, reviews, and repeat work vanish. In this episode, Tom breaks down how to finish strong with systems, walkthroughs, and communication that turn clients into raving fans.
⏱️ Timestamps
00:00 – Why finishing strong matters more than ever
01:05 – Chaos creates complacency (and costs you money)
02:22 – How the final 10% of the job shapes your reputation
03:12 – The death of trust: silence during the job
04:40 – What to say in daily client updates
05:30 – Pre-close walkthroughs and scheduling final reviews
06:42 – The 24–48 hour punch list rule
07:38 – The 3x walkthrough system: crew, PM, client
08:45 – The power of thank you cards and review asks
10:03 – Review script: asking without being awkward
11:10 – Strong finishes = strong reviews and easier sales
12:10 – Why your work alone isn’t enough—it’s about how they feel
13:35 – Want help? Check out the 5 Steps to 5 Stars program
14:15 – Final reminder: don’t coast—systemize your closeout
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Published on 1 month ago