Episode Details

This virtual walkthrough of NCAT (New South Wales Civil and Administrative Tribunal) in Sydney demystifies what happens when a landlord-tenant dispute arises. The process begins with a formal notification—usually by mail or email—informing a party that a claim has been lodged. NCAT isn't a courtroom or legal trial environment; it's a tribunal where legal representation typically isn't allowed. Located at 66 Goulburn Street, the NCAT building is shared with other businesses, and entry involves security checks including metal detectors. Once inside, attendees check a display to find their hearing room, then wait awkwardly in a lounge area. The atmosphere is tense as participants silently try to identify opposing parties while waiting to be called.

When the hearing starts, everyone in the room awaits the member (tribunal officer) to call names, identify cases where both parties are present, and usually encourage negotiation in designated reconciliation rooms. These are glass-walled spaces with round tables to foster mediated discussion. A conciliator may join later to help form an agreement. If both parties reach a resolution, it's documented, signed, and handed to the member to formalize as tribunal orders. If not, the matter proceeds to a full hearing. While outcomes often involve compromise from both sides, the experience can be emotionally charged, especially in reconciliation rooms where tensions can flare. The episode concludes with practical advice for property managers and tenants to be prepared and open to negotiation to avoid prolonged proceedings.