Episode Details

Scott Roby, President of Pacifica Hotels, joins us to share the keys to building a workplace culture that reduces turnover and boosts hotel performance. He reveals Pacifica's innovative approach, from personalized employee experiences and thoughtful leadership retreats to candid, empathetic communication that leads to true employee engagement. Hospitality leaders will gain actionable insights into creating an environment where employees feel valued, leading to stronger retention, happier teams, and ultimately, better guest experiences and higher financial performance.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands