Episode Details

In this insightful conversation, Graham Harvey, CEO of Cardinal, shares how the company is navigating the complex realities of insurance technology. From compliance pressures to double data capture, Cardinal’s tools aim to simplify and streamline broker workflows. Graham unpacks how their Super User Forum ensures client-driven innovation, and how new acquisitions in claims, self-service, and surveying enhance broker value. While AI is still in its “show me the money” phase, real traction is happening in digital transformation and robotic automation. Execution, not just innovation, is where Cardinal believes true value lies.