Episode Details

Jean Phelps, CEO of Encompass Human Services, passionately advocates for expanding awareness and accessibility in services for individuals with intellectual and developmental disabilities. Her organization offers a wide range of supports, including residential, day, employment, and brain injury services, all designed to integrate individuals meaningfully into their communities. Jean emphasizes that the core qualifications for becoming a direct support professional are the everyday skills people use to live their own lives, coupled with a genuine spirit and desire to help others. She believes career growth within the field should be nurtured and supported, even if that means mentoring someone who eventually leaves for a leadership role elsewhere. Through her own story—beginning with a transformative summer camp experience—Jean illustrates the deep personal and professional fulfillment found in this field and highlights the critical need for grace, individual empowerment, and space to learn through missteps.