Episode Details

It's not about thread count—it's about people.

On #NoVacancyNews, Glenn Haussman and Anthony Melchiorri chat with hospitality consultant and author Kate Buhler, whose career has taken her from the world's most iconic hotels to coaching today's front-line staff and executives.

🔍 Topics that matter:

• Why today's luxury service challenge is more about managers than guests
• The real impact of tech and AI—and why guests still crave a human touch
• Why and how elegant upselling can feel like #hospitality, not a hustle
• The problem with staffing algorithms and how they're killing team culture
• How top-performing hotels are balancing profitability with purpose
• Smart strategies for building confident, emotionally connected staff

💬 Plus: Hilarious war stories, heartfelt moments, and hard truths about what's working—and what's not—on hotel floors today.

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