Episode Details

What are the biggest pain points in hospitality right now? Perth-based consultant Hayley Illing (Hayley in Hospitality) lands on working holiday visas - they don’t work for employees or businesses. There are also issues with broader perceptions of hospitality, and the resilience of people within it. We also tackle Google reviews: what’s the best way to respond to a one-star downer?

https://www.hayleyinhospitality.com.au

Chapters

00:00 Introduction to Hospitality and Hayley Illing

03:06 Current Challenges in the Hospitality Industry

05:58 Visa Issues and Workforce Shortages

09:03 Resilience Coaching in Hospitality

11:59 Mental Health and Wellbeing in the Workplace

15:03 The Importance of People in Hospitality

17:46 Understanding Hospitality's Reputation

20:58 Cultural Experiences in Papua New Guinea

24:09 Systems and Processes in Hospitality Consulting

26:51 Common Mistakes in Hospitality Management

29:51 Handling Customer Feedback and Reviews

32:48 The Passion Behind Hospitality

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Dirty Linen is a food podcast hosted by Australian journalist Dani Valent. A respected restaurant critic and food industry reporter in her home town of Melbourne, Dani is a keen, compassionate observer of restaurants and the people who bring them into being. Whether it’s owners, waiters, dishwashers, chefs or members of ancillary trades from tech to pottery, Dani interviews with compassion, humour and courage. Dirty Linen goes deep, both in conversations with individuals and in investigating pressing issues. 

Dirty Linen is an Australian food podcast produced by the Deep in the Weeds Podcast Network.