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How Drew Kimball of SpotOn Builds Loyalty Through Service and Tech
Published 9 months, 4 weeks ago
Description
Drew Kimball, Relationship Manager at SpotOn, joins Zack Oates to talk about what it really takes to build lasting relationships in hospitality. With over 15 years in B2B sales and a background in restaurants, Drew shares stories from his work with operators, his time as a game store owner, and how he helps brands improve guest experience, efficiency, and revenue.
Zack and Drew discuss:
- Why relationship-building is Drew’s business superpower
- The four “core” pillars every restaurant should focus on
- Real-world examples of improving table turn and guest feedback
- How to provide value through authentic, personal connection
- What a board game store has to do with hospitality
Thanks, Drew!
Links:
https://www.linkedin.com/in/drew-kimball-844a1912/
https://www.linkedin.com/company/spoton/