Episode Details
Back to EpisodesJ.D. Power’s Crewdson: Auto Insurers Risk Losing High-Value Customers Amid Rising Dissatisfaction
Published 1 year, 4 months ago
Description
Steven Crewdson, managing director, insurance business intelligence, J.D. Power, says insurers are failing to tailor service for high-value customers, with cross-channel interactions and clear policy understanding the top satisfaction drivers of 2025.