Episode Details

Bonni Stachowiak: Teaching in Higher Ed

Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.

Bonni mentioned episode 84: Daniel Pink on To Sell is Human

We also mentioned and recommended the book Drive by Daniel Pink* as a great resource on how to motivate people

Audio Question from Jenga

”The only way to influence someone is to find out what they want and show them how to get it.” -Dale Carnegie

Dave mentioned the Carnegie Coach series on “innerviewing:”

• Carnegie Coach episode 39: Get To Know People Without Being Awkward
• Carnegie Coach episode 40: Just the Facts, Ma’am
• Carnegie Coach episode 41: Discovering Another Person’s Motives
• Caring Coach episode 42: How to Know What People Value

Question from Tyler

How do you get off the phone with someone who is a long-winded “good ole boy?” My analysts each work with lots of sales reps, and many accounts.

We have a few sales reps who like to call every day, and invariably the call ends up being 15-25 minutes. A lot of drawn out, slow responses. Talking about local news, smalltalk before they want to get down to business.

This is a really essential part of the local culture, but my team doesn’t have time for it. If every rep did that every day, we’d have to work 16 hours a day just to get off the phones.

Bonni mentioned How to End a Conversation video posted on The Art of Manliness

Question from Roger

I am a trainer in a corporation that just went through an acquisition. My manager has assured me that he likes training and will keep this position for the foreseeable future. He’s has asked me about my future plans/desires, my answer was that I love the role I am in but would like to make it grow into a “Manager” position since my duties vary especially now.

My current project may take a few years. At the same time I am very engaged with my home facility trying to create and be a part of any new systems or leadership training for my local/regional team. Any advice from you and Bonni? These are the areas I “think” I want to grow and need help to “intraprenurally” achieve:

1. Remain a crucial component to the company in the current training role.
2. Evolve the role into mentoring, technical and future training opportunities.
3. Create a m