Episode Details

Bonni Stachowiak: Teaching in Higher Ed

Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.

Listener Questions

• Melvin asked about how to handle a layoff he’s been asked to do.
• Melissa asked about what she should do differently before letting people go.
• Carlos asked about how to change the dynamics on a dysfunctional team.
• Krystal asked about good reading resources for better customer service.
• Jun asked about what he could do to improve his executive presence.

Resources Mentioned

• The Automatic Customer* by John Warrillow
• Good Authority* by Jonathan Raymond
• Radical Candor* by Kim Scott
• The Power of Vulnerability by Brené Brown
• Why Good Leaders Make You Feel Safe by Simon Sinek
• Raving Fans: A Revolutionary Approach To Customer Service* by Ken Blanchard and Sheldon Bowles
• How to Win Friends and Influence People* by Dale Carnegie

Related Episodes

• The Power Of Servant Leadership, with John Dickson (episode 137)
• How to Create Team Guidelines, with Susan Gerke (episode 192)
• How to Challenge Directly and Care Personally, with Kim Scott (episode 302)
• Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306)
• Membercast 4: How to Create a Team Vision

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