Episode Details

This episode is a re-eun of a past episode. New episode upcoming this Monday.

In this episode, Jessica Neal and Patty McCord welcome executive coach and bestselling author Charles Feltman, known for The Thin Book of Trust. They dive into the four essential “domains of trust” – clarity, compassion, reliability, and consistency – and unpack how these foundational behaviors create a culture where teams can truly thrive.

Charles shares real-world insights on how transparency and open communication transform workplace dynamics, empowering leaders to build trust intentionally. By translating trust into actionable steps, this episode delivers concrete strategies that any team can put into practice right away. 

Timestamps:

00:00 – Intro & welcome Jessica Neal & Patty McCord  
00:42 – Guest intro: Charles Feltman, author of *The Thin Book of Trust*  
01:10 – Why the four domains framework matters in teams  
02:15 – Overview: care, sincerity, reliability, competence  
06:40 – Deep dive: how *care* and *sincerity* build psychological safety  
10:37 – Identifying which domain needs work in your team  
15:20 – Real-world examples of rebuilding trust through actions  
23:50 – Strategies for leaders: transparent conversations  
30:10 – Final insights & closing thoughts from Charles Feltman