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MBA2169 Why You Might Be Failing at Customer Support
Description
Support isn’t just about solving problems.
Building the best Customer Service/Support team should have way bigger goals! Support affects everything from marketing to sales to product development — not just retention and churn rates.
Yet somehow, most entrepreneurs see Support as almost an afterthought.
If putting out fires is all your Support team is doing…you’re missing out on some huge opportunities to grow your business. Today, we explain what those opportunities are, and why so many business founders miss them. All the time. We’ll explain how to build a Support team that supports growth, instead of only fixing technical problems.
Your Support team might be your secret weapon!
It is for us; we invest a ton into our Support, and the results speak for themselves. Hear how we built and trained our Support as an engine of our business, not just a set of mechanics. You just might decide that your own Support crew has more potential than you realized.
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Today’s Sponsors
Mission Control
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