Episode Details

In this Roofing Road Trips® episode, Heidi J. Ellsworth is joined by Tracey Donels of Service First Solutions who shares a no-nonsense look at what it really takes to build a high-performing commercial service department. From the importance of internal operations to the value of daily practice over one-time training, Tracey outlines how exceptional service is more about communication than roofing. He also offers tactical advice on how to scale preventative maintenance programs that customers need. With lessons pulled straight from the jobsite and the office, this episode is a masterclass in operational excellence.