Episode Details

Uncle Marv welcomes Kathleen Lord, Chief Revenue Officer at Zensai, to the show live from Pax8 Beyond in Denver. They dive into why compliance is broken and how MSPs can bridge the gap between technology implementation and user adoption. Kathleen explains how Zensai’s learning management system, built natively into Microsoft Teams, makes training simple, scalable, and cost-effective for both MSPs and their clients. The conversation covers everything from pricing and ease of use to the power of training as a tool for customer engagement and retention. Kathleen also shares her journey from SaaS pioneer to Zensai, highlighting the importance of making solutions easy for MSPs to sell and use.

Why Listen:

• Kathleen Lord’s unique SaaS and SMB expertise
• Training as a tool for MSP growth and customer retention
• Simple, effective learning management inside Microsoft
• Affordable pricing and easy administration
• Opportunities to expand services and re-engage clients

Kathleen Lord (Kathleen Lord on LinkedIn) is the Chief Revenue Officer at Zensai, a Danish company with a strong presence in the US and Europe. With over 20 years of experience in SaaS, SMB, and learning management, Kathleen is passionate about making training simple, effective, and scalable for MSPs and their clients. She is a frequent LinkedIn contributor and a recognized leader in the tech and compliance space.

• Website: https://www.zensai.com
• LinkedIn: https://www.linkedin.com/in/kathleenlord

Companies, Products, and Books Mentioned

• Pax8: https://www.pax8.com
• Skilljar: https://www.skilljar.com

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• Licensee: Marvin Bee
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