Hosted by Dr David Keir
Everyone’s talking about it. Everybody wants a mentor. That’s what they’re looking for when they graduate. Who’s your mentor, and are you putting the effort in? This is the dental mentoring sessions podcast by dental Head Start, real world mentoring every fortnight. I’m Dr David Keir, a practice owner, mentor and someone who’s been exactly where you are. The goal of this podcast is to share real world lessons I’ve learned and discussions I’ve had while mentoring my team, but why keep that behind closed doors? We want to help dental students and graduates become great dentists. So we’re turning what we do week in week out into a fortnightly podcast for you all to benefit from. But I don’t claim to know it all. Everything I share comes from years of absorbing information, making mistakes and being mentored by some of the best in the field, and I’ll try to reference those great mentors along the way. If you’re a young dentist wanting to grow and you’re putting the work in, then this is for you.
In this episode of the Dental Mentoring Series, I chat about the tricky topic of dental costs and how to talk about them with patients. I share why it’s so important to really understand your own pricing and how to explain it clearly—especially when patients push back or say, “That’s too expensive!” I also walk through a four-step approach I use to handle those kinds of conversations: acknowledge their concern, explain the why, offer some options, and give them the space to decide without any pressure. It’s all about building trust and understanding what’s really behind the objections.
01:25 The Importance of Communication in Dentistry
07:05 Managing Patient Objections
14:27 The Four-Step Process for Handling Objections
24:00 Identifying Underlying Concerns in Patient Objections
Published on 2 months ago
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