Episode Details

In this episode of the She Supply Chains Podcast, Sylvia Ng, tech veteran, environmental advocate, and CEO of ReturnBear, joins us to discuss how technology, logistics, and sustainability intersect to tackle one of e-commerce’s biggest hidden crises: product returns. Drawing on her early days at Shopify, Sylvia breaks down the massive operational and environmental toll of "bracketing" and fast fashion, explaining how smart reverse logistics can turn a major planet problem into a streamlined, sustainable solution.

Beyond the metrics of cross-border returns, Sylvia shares how her personal journey—including her courageous fight with cancer—inspired her to launch Amidira, a purpose-driven cancer care brand. She opens up about channeling climate anxiety into actionable corporate missions, offering listeners a profound look at what it means to lead with deep empathy, resilience, and a vision that goes far beyond business as usual.

✨ Connect with Sylvia!

📱LinkedIn | Sylvia Ng

🛍️ Support the Mission | Amidira Cancer Care

💻 Learn more on the topics discussed here: 

• GreenBiz - The Environmental Impact of Retail Returns and Bracketing

• Retail Dive - Rethinking the Cross-Border E-Commerce Return Supply Chain

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