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Ask MGMA: How to Right-Size Staffing for Value-Based Care vs. Fee-for-Service
Description
In this episode of Ask MGMA, host Daniel Williams is joined by Cristy Good to break down staffing strategies in primary care—comparing what works in value-based care versus fee-for-service models. They dive into how staffing ratios shift between these models, how technology and care teams play a role, and why benchmarking matters. Cristy also shares practical tips for preventing burnout and walks through actionable steps for practices moving toward value-based care. Stick around for a rapid-fire round of myth-busting to separate fact from fiction in staffing trends.
00:51 – Introduction and Welcome
02:04 – Staffing Benchmarks: Value-Based Care vs. Fee-for-Service
05:20 – Role of Technology in Care Delivery
05:50 – Benchmarking and Measuring Staffing Effectiveness
07:44 – Preventing Burnout Through Smarter Staffing
08:44 – Steps for Transitioning to Value-Based Care
11:19 – Rapid-Fire Myth Busting: What Practices Get Wrong
12:12 – Final Thoughts and Where to Start
Additional Resources:
Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.
Sponsor:
Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.