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Key Retail Trends 2025
Description
Sue and Simon explore key retail trends reshaping operations: loyalty-based deep discounts, data-driven opening hours optimization, and the challenges of tech fragmentation for managers. Each trend reveals how retailers are balancing cost pressures with customer experience in an increasingly complex operational landscape.
• Loyalty programs now offering "deep cuts" exclusively to members rather than broad price reductions
• Promotional displays featuring loyalty prices create inventory management challenges when offers end
• Data science and AI replacing gut-feel decisions about when to open and close
• Managers struggling with fragmented technology, often needing to access five different systems for daily KPIs
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