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PODCAST | Proactive AI at Scale – How Verizon Is Reinventing CX with Behavioral Data | Kalyani Sekar, CDO
Published 10 months, 1 week ago
Description
What does it take to turn 140 million customer connections into seamless, proactive experiences?
In this episode, Verizon Chief Data Officer Kalyani Sekar talks to Snowplow’s Yali Sassoon about the data transformation underway at one of the world’s largest communication technology companies. From real-time edge analytics to AI-powered sales nudges and call routing, Sekar breaks down how behavioral data, infrastructure readiness, and FinOps are redefining Verizon’s customer experience strategy.
Listen in for practical lessons on scaling enterprise AI — without breaking the bank.