Episode Details
Back to Episodes
E76: From CSR to Advisor of the Year: Samantha Higdon’s Winning Formula
Description
Every great leader deserves a great beard. Be sure to visit https://www.thebeardedbrotherhood.co/LEAD15 to grab your favorite beard oils, beard balms, mustache waxes, and more, and get 15% off in the process.
In this episode, Josh is joined by Samantha Higdon, owner and head coach at Shift Point Training Academy and 2024 AAPEX Service Advisor of the Year.
Samantha shares her journey from CSR to award-winning service advisor, emphasizing the importance of continuous, individualized training for automotive professionals.
She also discusses actionable strategies for reducing workplace stress through prioritization and time management, and highlights how personalized, virtual coaching can help advisors and teams achieve greater results.
Timestamps:
- 00:00 "Personalized CSR Training Academy"
- 05:40 Journey from CSR to Service Advisor
- 09:21 Training Attendee Types
- 11:57 "Shifting Mindsets for Growth"
- 13:42 Time Management Training Importance
- 18:59 Client Performance Tracking Tools
- 21:57 Effective Team Communication Strategy
- 23:34 Customized Training for Service Advisors
- 28:04 Phone Call Recording Requirements
- 31:17 "Influence from Afar"
- 33:33 Unlocking Leadership Potential
*************************
I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.
For more information, please visit https://www.limitlessleadership.co.