Episode Details
Back to EpisodesJ.D. Power Reveals Key Q1 2025 Trends in Consumer Loyalty Survey
Published 1 year, 5 months ago
Description
Stephen Crewdson, senior director, J.D. Power, discusses how stabilized switching rates despite high shopping activity signal a shift in consumer behavior, prompting insurers to focus on retention, digital engagement and identifying high-value customers in the auto and homeowners insurance market.