Episode Details
Back to EpisodesEP 272 Vendor Loyalty: Embracing Innovation and Excellence with Our New Partner
Description
Breaking up with a vendor is only the beginning. In this week's MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust.
We won't name names, but we will tell you the exact framework we used to:
- Evaluate vendors the right way
- Offboard with professionalism
- Onboard with confidence
- Set expectations for support, communication, and service from day one
If you're an MSP thinking about switching tools or vendors, this is your playbook for doing it right.
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#MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness
Full Video Podcast Link: https://youtu.be/maBBkcez6Tc
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Connect with us!
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: paco@mspunplugged.com
Rick Smith from Renactus Technology
Email: rick@mspnplugged.com
Corey L Kirkendoll from 5K Technical Services