Episode Details

🎧 In another episode live from CultureCon, Nikki chats with Melissa Sanchez from Duck Creek Technologies—and trust us, this one's packed with 💡 aha moments!

Melissa breaks down how they're flipping the script on employee engagement by starting before day one, treating team members like VIP clients, and building a culture that people don't just join—they own 🦆💙.

From remote connection tips to stories that'll give you all the feels, this episode is a people-first leadership playbook in action. Tap in!

Additional Resources:

CultureCon 2025

CultureCon on LinkedIn

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Learn more about PeopleForward Network

Key Takeaways:

• Employee retention should mirror client retention—start engaging early, communicate clearly, and build trust.
• Consistent internal communications and platforms like newsletters are essential for connecting remote teams.
• ERGs play a critical role in belonging and personal growth; employees thrive when supported holistically.
• Small moments—like one conversation or warm welcome—can catalyze lasting engagement and ownership.