Episode Details

Brian Kemski wants to know how to stop prospects from ghosting him. He asks a question that plagues salespeople everywhere: “What can I do about prospects who go through the process, seem interested, and then disappear into the witness protection program after I give them my information?”

If you’ve been in sales for more than a week, you know exactly what Brian is talking about. You have a great discovery call, you build rapport, you send over your proposal or pricing…and suddenly—radio silence.

The prospect ghosts you, leaving you frantically checking your email every five minutes and wondering what the hell happened.

In this Ask Jeb episode of the Sales Gravy Podcast I’m going to teach you how to prevent it.

You Gave Away Your Leverage for Free

During our conversation, I asked Brian to consider what he’d do if I offered him $100 to go get me a Big Mac. He wasn’t interested. When I upped it to $200, he started considering it. At $500, he was ready to make the trip.

Why? Because at $500, the value exchange made sense to him.

Your sales information works exactly the same way. Your pricing, specs, and solutions have real value. When you hand them over without getting anything in return—especially before completing your sales process—you’re essentially giving away hundred-dollar bills for free.

And once you give away all your value, the prospect has no more reason to talk to you.

Understanding Power and Leverage in Sales

In most sales situations, your prospect has more power than you do because they have more alternatives than you. They can choose your competitors or simply decide to do nothing.

The only way to level the playing field is through leverage—something you have that they want because it provides value to them.

It’s like that hurricane example I gave Brian: If there’s a hurricane in Miami, all the power is out, and you’re the only person selling ice, you have all the power because there are no other options. But in normal business situations, your prospect has plenty of options, which gives them power.

Your information is the leverage that gets prospects to “dance to your tune.” Once you give that away without getting anything in return, you’ve surrendered all your power.

Your Sales Process Should Be a Value Exchange

Here’s what your sales process should look like instead:

1. Use discovery calls to build value: Ask questions that help prospects think differently about their problems. Create insights they can’t get elsewhere.
2. Meet multiple stakeholders: Insist on speaking with everyone involved in the decision. This builds relationships across the organization and prevents ghosting.
3. Present your proposal in person: NEVER email a proposal. Your proposal meeting should be a closing meeting where you’re getting a yes or no.
4. Look for engagement at every step: If prospects aren’t willing to invest time and effort in your process, they’re sh