Episode Details

In this episode, Robert Mandelbaum, Research Director at CBRE Hotels, shares insights backed by over 80 years of hotel performance data, discussing shifting guest behaviors, the evolution of service expectations, and the critical importance of understanding the real drivers of hotel success.

See the rest of our series with Robert:

• Meet Robert Mandelbaum: The Man Who Turns P&Ls into Playbooks
• Understand Your P&L to Boost Profits and Accelerate Your Career
• Profit Margins Under Pressure: How Smart Hoteliers Think About Profitability
• The #1 Expense You Can Control in Hospitality
• Why Luxury Hotels Thrive and Economy Hotels Struggle

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands