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Focus on Service Excellence
Season 1
Episode 42
Published 6 years, 5 months ago
Description
Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation about the value of service excellence. Donna Kirby reveals her top 3 tactics for applying customer service excellence within your organization and how to treat your organization like a living room.
This episode addresses questions, such as:
- How can leaders build a culture around service?
- What 3 tactics does Donna Kirby recommend for applying service excellence in your organization?
- How are the employee experience and customer experience intertwined?
Recommended Learning:Hiring for the Right Fit, Ideas for Recognizing Your Employees, What Gets Recognized Gets Repeated
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