Episode Details

In this Episode
In this edition of The Jewelry District you’ll hear JCK editor-in-chief Victoria Gomelsky and news director Rob Bates interview Rhett Outten, co-owner of Croghan’s Jewel Box. Rhett talks about her store closing over six weeks ago, the logistics of running a store during the covid-19 crisis, and how her store’s online social presence has helped business.

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Show Notes
00:50 Introducing Rhett Outten, co-owner of Croghan’s Jewel Box.
05:16 Victoria asks about Rhett’s store closing, and how they’ve managed despite the crisis.
07:50 Rob asks about logistics of running a store.
12:08 Rhett tells a story about a bridal customer.
13:28 Rob asks about emergency small business loans; Victoria asks about social and online presence.
16:58 Rob asks about store protocol; Victoria asks what Rhett is going to take with her after the crisis from this time.

Episode Credits
Hosts: Rob Bates and Victoria Gomelsky
Editor: Olivia Briley
Producer and engineer: Katey Clifford and Kathy Passero
Plugs: jckonline.com, @jckmagazine

Show Recap

Rhett Outten, Co-Owner of Chrogan’s Jewel Box
Victoria and Rob introduce their guest Rhett Outten, co-owner of Croghan’s Jewel Box in Charleston, South Carolina. Their family jewelry business has been around since 1903. The building was bought in the 1970s and is well over 100 years old. Rhett tells the story of her company spanning three generations of her family—starting with her grandfather, who has a hand engraver and bench jeweler, followed by her mother who brought out the retail aspects. Rhett manages the social media and online presence while her sister manages the more corporate side of things.

The Impact of Store Closings
While Rhett expected her store to be closed at least two weeks, she’s now going on over six. Rhett describes the ominous feeling she had at the beginning of the crisis when everything was beginning to shut down. What has helped keep the payroll going of their 27 employees was Rhett’s spearheading the social media side of things with a great online presence. You’ll hear Rhett talk about her sister’s idea for a “social distancing deal of the day.”

Running a Store During COVID
Rob asks Rhett about the difficulties she’s faced in running her store during this time. Rhett explains how she has created “zones” in her store—where only one person works in a zone at a time in order to practice social distancing in accordance with the recommendations in her city. They have a very small staff at any point in-store, have drive-by pickups for purchased jewelry, and have one-on-one private appointments to keep their store as clear of people as possible.

A Happily Ever After
You’ll hear Rhett tell a touching story of a groom who came in looking for a custom ring to be made with family stones, on a timeline of six weeks. It wasn’t long before this groom just couldn’t wait to marry the love of his life anymore—so he asked Rhett if he could just get a diamond wedding band instead to marry his sweetheart as soon as possible—with a special engraving on the band.

The Business Side of Things
Rob asks about PPP, loans, and small business emergency loans. Rhett has