Episode Details

In this episode of the Used Car Dealer Podcast, Zach talks with Mike Hanna, CEO of TrueSpot, an innovative company transforming fixed ops with real-time vehicle and key tracking technology. They discuss how TrueSpot’s solutions minimize wasted time, cut costs, and ultimately enhance the customer experience. From initial challenges and triumphs to upcoming features and the future of location intelligence, Mike offers valuable insights for dealers looking to modernize their service operations.

Below are the main questions Zach asks Mike, along with approximate timestamps:

Q) How did TrueSpot get started, and what was the main “aha” moment behind its creation?

Q) What were the biggest early challenges of bringing real-time location tech into dealerships?

Q) You also work outside automotive—how do other industries compare or differ from dealerships?

Q) What is Fixed Ops 360, and how does it improve day-to-day service operations?

Q) Can you share a real-world example of how TrueSpot impacts a dealership’s productivity or CSI?

Q) Aside from efficiency, how do you see customer experience evolving in fixed ops?

Q) Which upcoming features or innovations are you excited to bring to market in 2025?

Q) Does AI currently play a role in your software or operations?

Q) What’s the biggest leadership lesson you’ve learned while scaling a tech solution in auto retail?

Q) What advice would you give dealers looking to modernize their service departments with new technology?

Listen to more episodes here: https://www.sellyautomotive.com/podcast

Read the full transcription: https://blog.sellyautomotive.com/blog/truespot-mike-hanna