Episode Details

The Affordable Care Act, or Obamacare for short, had three goals: make health insurance available, required, and affordable for everyone. There was just one problem — the launch of the HealthCare.gov website was a complete and utter failure. Harvard Business School professor Len Schlesinger delves into the enormous challenges involved with building, launching, and fixing HealthCare.gov, and how those administrative trials and triumphs are instructive for any managerial setting. Schlesinger is the author of the case entitled “HealthCare.gov: The Crash and the Fix.”