Episode Details

Today we talk about setting up a process to help your company manage its online reputation, enhance employee relations with customers, and address customer concerns before they hit review sites. All this can be tracked from one easy-to-use website.

What you’ll hear in this episode:

• Josh’s background in HVAC and plumbing
• How RevuKangaroo began when he wanted to perfect the review system
• How can we turn Yelp reviews into a conversion and closing tool?
• Three takeaways from Josh’s video:
  • Growing your business with the “big fish/small pond” concept
  • Ideas for recruiting, training, and maintaining a workforce
  • Maximizing the value of your customers
  
  
• The promises Josh makes to every newly-hired employee to set expectations and make connections
• Why some companies have a revolving door with their employees
• Why you should make your company a great place to work
• The only reason people stay or go comes down to CONNECTION
• The snowball effect of being open and honest with customers
• Keep in touch to create lifetime value with customers
• The value of maintenance contracts
• How to get more online reviews: 87% of customers look up home services before making the call
• How contractors are losing the invisible dollar
• The numbers to shoot for: 4.4 minimum average star rating and 50+ reviews
• Look to do well on Google, Yelp, and Facebook: It DOES affect your business
• No matter what, ASK for the review, then look to cross-sell, give product discounts, and ask for referrals
• The key: make the review process easy for the customer
• How the process works:
  • Create a funnel
  • Ask for a review on the individual person (create a relationship!)
  • Use the info as a lead generation and closing tool
  
  
• Get your employees to buy into giving a great customer experience
• It’s the people that power your business!

Resources:

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Revu Kangaroo

Email or call Josh: josh@revukangaroo.com  and 602-456-8832