Episode Details

You spend a lot driving prospects to your website. In today’s interview, you’ll learn how you can convert those visitors into qualified leads using live chat. Most websites convert less than 3-5%. Don’t let yours be one of those.

Show Highlights:

• The importance of making human connection in a world driven by technology
• The average consumer wants a personal connection.
• Ruby Receptionists is headquartered in the Portland OR area.
• Ruby Receptionists serves over 10,000 small business owners across the United States, helping them to thrive.
• The #1 complaint from consumers of home services, which includes roofing, is that contractors either don’t answer their phones or they don’t return phone calls.
• Spending money getting leads and then when the phone rings, you don’t answer it, is really wasting money.
• Ruby Receptionists has added a new service: online chat.
• Ensuring small business owners have a presence on the phone and online, acting as an extension of your team
• Most people do not know that they’re not talking to or chatting with someone in the office.
• Ruby Receptionists services is available 24/7 and is 100% US-based.
• Customer analysis - 40% increase in lead generation
• Online chat improves the value and generates leads on websites.
• Virtual receptionists and chat specialists leverage technology, acting like an extension of your business.
• They engage your online visitors and callers and are trained on empathy and collecting the right information.
• The chatbox is integrated into your website
• Phone calls can be initiated right from the chatbox if the chat specialist determines that a follow-up call is beneficial if desired.
• Getting started: everyone gets a FREE 2-week trial. This gives a better understanding on how many inquiries we will get on a daily basis from your visitors, which will provide a custom quote.
• Capturing prospects when they’re calling is good business sense.
• Collecting their information and start building trust with them.
• Word of mouth business through a technology platform
• 63% of consumers are likely to return to your website if you offer online chat

Resources :

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