Episode Details

Payment disputes are a reality of running any business, including membership sites. Luckily, they don’t happen often. But when they do, they take valuable time away from your business and revenue generating activities. 

Since the beginning of the Membership Guys Academy site, we have had over 6,000 members and only 20 payment disputes. 

We have learnt a few things about this issue along the way. Have a listen to find out what to do when they happen to you, and ways in which you can minimize the risk of them happening again in the future.

Essential Learning Points:

• The typical payment dispute process
• Things to consider when a dispute is illegitimate
• Ways to minimize the risk of payment disputes from happening

Key Quotes

“Having a refund period that is fair is a good way of reducing the number of disputes that are filed against you.”

“Even if you can prove, beyond a shadow of a doubt, that someone is filing a totally spurious payment dispute, a nonsense dispute, and even if the payment provider believes you, they won’t always side with you. “

“You won’t be able to escape the possibility of getting rid of a complaint completely, but you can minimize the likelihood of it happening.”