Episode Details

Luxury is booming, but so are guest complaints. Today, hashtag#novacancynews discusses the return of Starwood Hotels, the explosive growth of ultra-luxury hotels, and systemic service failures plaguing the hotel industry.

🛎️ Special thanks to our advertiser, Actabl – giving hoteliers the power to profit. Visit actabl.com for more.

📌 In this episode, you'll learn:

Why courage—not experience—is the leadership trait hotels desperately need right now

Why $1,000+ hotel rooms are no longer rare—and who's actually staying in them

What makes Treehouse Hotels quirky and Baccarat Hotels ultra-luxurious

How Starwood's brand comeback is shaking up the luxury space

What irrationally good service really means (and why it's now table stakes)

Glenn & Anthony's take on economic instability and how it's impacting hotel development

The real reasons why international travelers are skipping the U.S.