Episode Details

In this episode, Dr. Barbara Hales talks with Dr. Michael Neal about building the best hiring system for doctors.

• Neal, founder of Build My Team, shares how his company streamlines the hiring process for healthcare practices by finding top-tier talent without the usual hassle.​
• He explains how their system uses surveys, cognitive and personality assessments, and video interviews to narrow hundreds of applicants down to the most qualified and culturally compatible.​
• The approach focuses on hiring for attitude and alignment with core values—not just resumes—saving doctors from costly hiring mistakes.​
• Neal points out that most healthcare providers aren’t trained in hiring, often leading to poor results, burnout, or high turnover.​
• He shares that his company takes the guesswork out of hiring by providing pre-vetted candidates for interview, making the process stress-free and efficient.​
• With a 93% retention rate, Build My Team proves that a strategic hiring system can lead to long-term team satisfaction and stronger practices.​

Key Takeaway:
 “Doctors are great at practicing medicine—not hiring. That’s where we come in—to help them build a team they can trust, so they can focus on what they do best.” – Dr. Michael Neal.​

Connect with Dr. Michael Neal:
Website: www.BuildMyTeam.com
Email: info@buildmyteam.com
LinkedIn: linkedin.com/in/dr-michael-neal

Connect with Barbara Hales:

Twitter:   @DrBarbaraHales
Facebook:   facebook.com/theMedicalStrategist
Business website: www.TheMedicalStrategist.com
Show website:   www.MarketingTipsForDoctors.com
Email:   info@TheMedicalStrategist.com

YouTube: TheMedicalStrategist
LinkedIn: www.linkedin.com/in/barbarahales

Books:
Content Copy Made Easy
14 Tactics to Triple Sales
Power to the Patient: The Medical Strategist

TRANSCRIPTION (195)

Introduction

Dr. Barbara Hales: Welcome to Marketing Tips for Doctors, the podcast that gives you powerful insights to grow your practice and elevate patient care. I’m your host, Dr. Barbara Hales, and today we have a truly inspiring guest — Dr. Michael Neal. He’s the founder and CEO of Build My Team, a unique service helping healthcare practices streamline their hiring process using science-based strategies. In this episode, we’ll explore Dr. Neal’s journey from family medicine to entrepreneurship, how his hiring system transforms medical practices, and the benefits of optimizing your team to save time, reduce turnover, and grow your business.

Story 1: From Physician to Founder

 Dr. Barbara Hales: Dr. Neal, let’s start with your background. You were practicing family medicine before this entrepreneurial pivot. What led you to make such a big shift?

Dr. Michael Neal: I practiced family medicine for 17 years and ran my own clinic for about 15 of those years. But what I found was that hiring great employees was incredibly difficult. It was also the biggest source of stress in my practice. We had a 50% failure rate, meaning half of the people we hired either weren’t a good fit or left within a few months. I started thinking, “There has to be a better way.” That frustration pushed me to develop what eventually became Build My Team.

Dr. Barbara Hales: