Episode Details

We're joined by Jamie Cooperstein, author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this hashtag#novacancynews we talk:

·      Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities.
·      The Power of Emotional Connections: Learn how creating genuine connections can transform guest experiences.
·      Concierge Stories Unveiled: Jamie shares jaw-dropping moments from her time as a concierge, including a Botox-saving wedding miracle!
·      Finding Passion in Hospitality: From sports journalism to hotel lobbies — Jamie's journey proves life can surprise you.
·      Practical Advice for Hospitality Pros: How to navigate uncertainty, adapt, and excel in this ever-changing industry.

Special thanks to our sponsor, Actabl— giving hoteliers the power to profit. Visit actabl.com today

Find Jaime's book: https://lnkd.in/eSnWsRbQ

Don't miss this thought-provoking, fun, and insightful conversation! Like, subscribe, and share to stay tuned for more inspiring episodes.

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