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The Future of Hospitality: James Goodwin on Innovation, Workforce Challenges & Hotel Industry Trends
James Goodwin, CEO of Accommodation Australia, joined Brendon on 5 Star Conversations to discuss his transition into the accommodation sector, having previously worked in aviation, tourism, and public policy. While new to hotels, James highlighted his deep connections to related industries and his appreciation for the people-first nature of hospitality. He was particularly surprised by the evolving guest habits, such as the decline in traditional in-room TV usage, and he shared insights on how his leadership approach—balancing lead, facilitate, and collaborate strategies—helps him advocate effectively for the industry.
James outlined three major challenges facing accommodation providers of all sizes: demand recovery, workforce shortages, and rising operational costs. He stressed the importance of increasing international tourism, ensuring better vocational training for hospitality professionals, and addressing the cost of doing business, including energy prices and regulatory compliance. He also discussed the need for a level playing field with short-term rentals, advocating for national regulation to manage their impact on housing affordability and fair competition.
On technology’s role in hospitality, James sees AI and data-driven solutions playing a key part in optimizing operations, forecasting demand, and enhancing the guest experience, rather than replacing staff. Looking ahead, he predicts hotels will lean further into local experiences, ensuring guests feel immersed in the culture of their destination rather than staying in generic accommodations. With a strong focus on collaboration and advocacy, James emphasized the power of first-hand industry engagement, ensuring that policy discussions in Canberra reflect the real-world challenges and needs of Australia’s accommodation sector.Bio for James Goodwin
James Goodwin is an experienced executive and non-executive director with a background in media, corporate affairs, and public policy. He was appointed Chief Executive of Accommodation Australia (AA) in September 2024, leading the national body that represents more than 1,000 member properties with over 120,000 accommodation rooms across the country.
Prior to joining AA, James served as CEO of the Australian Airports Association (AAA) for over four years, including during the COVID-19 pandemic when the aviation industry faced significant challenges. Before that, he was Chief Executive of the Australasian New Car Assessment Program (ANCAP) from 2015 to 2020 and held senior roles at the Australian Automobile Association, including Director of Government Relations & Communications and Acting CEO.
James has also held prominent corporate affairs roles, including at AirServices Australia, overseeing air traffic control and aviation firefighting communications, and as Head of Media & Communications at the Federal Chamber of Automotive Industries, representing Australia’s vehicle and motorcycle brands.
In addition to his executive roles, James is the Chair of St John Ambulance ACT, a National Board Member of St John Ambulance Australia, and was appointed an Officer of the Order of St John in 2022. He also serves on the board of Canberra Institute of Technology (CIT) Solutions and has contributed to industry education and policy through roles with the ACT Road Safety Advisory Board and Auto Skills Australia. James began his career as a journalist and newsreader in Sydney and Canberra, including time in the Federal Parliamentary Press Gallery, and holds a bachelor’s degree in communications and politics.#HospitalityIndustry#GuestExperience#FutureOfHospitality#InnovationInHospitality#CareerAdvice #HospitalityLeaders
Podcast Contact Details:Email: Brendon@Technology4hotels.com.au
LinkedIn: linkedin.com/in/brendongranger
Phone: +61 2 8317 4000
Phone: 1300 503 657 (Australia only)
Web: www.Technology4Hotels.com.au
Published on 6 months ago