Episode Details

A smarter approach than avoiding conversations that feel uncomfortable is confronting them thoughtfully. So stop dodging and start diving in.   

But first, have a process in place. Coach Matt Hanton and Coach Rachel Prairie offer tested recos in Episode 651: Difficult Dialogues in Boutique Fitness, Part 2. 

• Anchor your angle: base discussions on your policies, mission, vision and values

• Seek solutions: focus on information-finding and collaboration to fix problems

• Document discussions: keep a written record and ensure understanding

• Stay timely: don't delay or turn a blind eye, which implies validation 

• Commit to consistency: treat everyone the same in addressing issues  

Ultimately, strive for productive conversations that strengthen your team and your business. Reframe your thinking and establish a procedure with Episode 651.

Catch you there,

Lise

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